Privacy Notice

At Fervenza, privacy is part of the care we bring to every celebration. This notice explains what personal data we collect, why, who we share it with, how long we keep it, and how to exercise your rights. It applies to this website, to our exchanges with you, and to the planning of your event.

Data controller

FERVENZA, a Simplified Joint Stock Company (Société par Actions Simplifiée) with a capital of €30,000, registered with the Paris Commercial Registry (RCS) under number 911 285 328, VAT FR42911285328, with its registered office at 102 Avenue des Champs-Élysées, 75008 Paris, France. Publication Director: Matthieu Loussinian.

For any question about your data: privacy@fervenza.fr.

What data we collect

Depending on your relationship with us, we may collect:

• Data you provide directly: identity (first and last name), contact details (email, phone, address), details of your project (envisaged date, location or region, number of guests, budget, style, type of celebration), the content of your messages and chat conversations, and, for our clients, your billing information.
• Browsing and technical data: IP address, device identifiers, browser type, pages viewed, time spent, real-time presence, interests inferred from your browsing, and the cookies and identifiers described under “Cookies and tracking”.
• Data collected in the course of our services: couples’ preferences; the identity and civil-status documents needed for the marriage formalities (passport or ID, birth certificate, certificate of capacity to marry, divorce decree where applicable); your faith or rite when you entrust us with organising a religious ceremony, together with the related documents (for example a baptism certificate) and coordination with the clergy; guest data you share with us (names, contact details, RSVPs, seating, accommodation), and for international guests the relevant travel information (passport, visa, invitation letter); dietary preferences and restrictions, allergies; service preferences, accessibility, mobility or relevant health needs; special dates; logistics (travel, transfers, accommodation); photographs and videos of the event; data about guest children, provided by their parents; emergency contacts and medical information strictly necessary for the safety of those present during the event.
• Data from third-party sources: referrals, professional social networks, public information.

Some of this information, in particular your faith (when you share it with us to organise a religious ceremony), dietary and health data, constitutes special category data under Article 9 GDPR. We process it only for the purposes of your event and on the basis of your explicit consent.

How we collect it

We collect your data through: this website (inquiry, contact, newsletter and application forms); live chat; our audience-measurement tool; and our direct exchanges (email, phone, WhatsApp, messaging, video calls, meetings). Our calls and video calls may be recorded for follow-up and quality purposes, with participants informed beforehand. We may also receive information from your vendors and partners in the course of planning, and from public sources.

How and why we use your data

Purpose	Description	Legal basis
Respond to inquiries and prepare quotes	Handle your requests, qualify the project, prepare a proposal.	Pre-contractual measures, legitimate interest
Design and deliver our services	Plan, coordinate and deliver the celebration.	Performance of the contract
Manage guests and logistics	RSVPs, seating, accommodation, transfers.	Performance of the contract, legitimate interest
Honour preferences and restrictions	Diets, allergies, accessibility, special needs.	Explicit consent (special category data), legitimate interest
Organise a religious or cultural ceremony	Coordinate the rite, clergy and required documents according to your faith.	Explicit consent (special category data), performance of the contract
Support and chat	Respond via live chat and manage the relationship.	Pre-contractual measures, legitimate interest, consent
Coordinate suppliers	Share only what is necessary with our processors and suppliers.	Performance of the contract, legitimate interest
Billing and accounting	Quotes, invoices, payments (bank transfer and card), accounting.	Legal obligation, performance of the contract
Marketing and communications	Newsletter, surveys, contact database management, social sharing.	Consent, legitimate interest
Manage referrals and loyalty	Track recommendations, allocate rewards, run the loyalty programme.	Performance of the contract, legitimate interest, consent
Audience measurement and advertising	Traffic, journeys, heatmaps, session recording, segments and campaigns.	Consent
Security, fraud and complaints	Secure the site and our systems, prevent fraud, handle complaints.	Legitimate interest, legal obligation
Respond to authorities	Provide information upon legal request.	Legal obligation
Protect individuals	Ensure safety in case of vital necessity during an event.	Vital interests
Improve our services	Analyse usage to improve our services.	Legitimate interest
Anonymise and aggregate	Produce anonymous statistics and segments.	Legitimate interest, consent

Where a processing activity relies on our legitimate interest, that interest is to develop and promote our business, to secure our site and systems and prevent fraud, to improve our services, and to manage the relationship with our clients and prospects. You may object at any time to processing based on legitimate interest, on grounds relating to your particular situation (see “Your rights”).

Profiling and automated decisions

We use our measurement tools and CRM to understand the interests of our visitors and prospects and to prioritise and personalise our follow-up. In practice, this may influence the nature and timing of our communications, but never conditions access to our services. No decision producing legal effects concerning you, or similarly significantly affecting you, is taken solely on an automated basis. Session recording (Microsoft Clarity) is configured to mask input fields. You may object to this processing at any time.

Guest and third-party data

When you share data about your guests or other people, you confirm that you have informed them of this processing and, where required by law, obtained their consent. We use this data only to organise and deliver your event. If you refer a friend under our referral programme, you likewise confirm that you have told them you are sharing their contact details with us.

Sensitive data: share only what is necessary

Please share sensitive data (health, faith, or dietary needs that may reveal a belief) only when necessary for our services, and for your guests, only what is useful for the event. We process such data on the basis of explicit consent and for that sole purpose.

Marriage proposals

When you entrust us with organising a marriage proposal, you may share information about the person to whom it is addressed (preferences, habits, schedule, contact details). By nature, that person is not informed beforehand. We limit this information to what is strictly necessary, keep it only for the time needed to prepare the moment, and provide the required information discreetly, usually once the proposal has been made. The person concerned retains all their rights (see “Your rights”). Legal basis: our legitimate interest in organising the proposal you entrust to us.

Photographs and videos

We take or coordinate photographs and videos of your event as part of our services. Any publication of these images (portfolio, testimonials, social media) takes place only with your explicit, case-by-case consent, which you can withdraw at any time. You confirm that identifiable people in the images you provide have agreed to appear. You may ask us not to use an image of you.

Who we share your data with

We share your data only with:

• Our processors, acting on our instructions and under contract (Article 28 GDPR): hosting, ERP and CRM, audience measurement, advertising, chat, web fonts, consent management.
• Our event partners (by category: caterer, venue, florist, photographer or videographer, transport, accommodation, security, officiant, and other relevant suppliers), who receive only the information necessary for their assignment.
• Authorities and authorised third parties, upon legal request or obligation.
• In the event of a corporate transaction (merger, sale), within a controlled framework.

Our main processors are: Cloudflare (hosting), Adobe (Adobe Fonts), our Fervenza infrastructure (presence measurement and ERP), Google (Google Analytics 4 and Google Ads), Microsoft (Clarity), Zoho (PageSense, SalesIQ chat and CRM), and a card payment provider. Consent is managed in-house through Klaro, a self-hosted open-source consent manager, with no third-party consent management platform involved. We do not sell your data.

Transfers outside the European Union

Our measurement tool, our ERP and the consent solution are hosted in the European Union. Some processors (Cloudflare, Adobe, Google, Microsoft, Zoho) may process data outside the European Union, in particular in the United States. These transfers are covered by the EU-US Data Privacy Framework and/or the European Commission’s Standard Contractual Clauses. A copy of these safeguards is available on request at privacy@fervenza.fr.

Retention periods

Category	Retention period
Prospects (inquiries without a contract)	3 years from the last contact
Clients (service file)	Duration of the contractual relationship
Accounting records and invoices	10 years (French Commercial Code)
Contractual documents	Up to 5 years after the end of the contract
Guest data	Until the event, then deleted within a few months, unless litigation
Identity and civil-status documents	For the time of the formalities, then deleted, unless a legal obligation applies
Marriage proposal data (person concerned)	For the time needed to prepare the proposal, then deleted
Newsletter	Until unsubscription; proof of consent kept for 3 years
Chat conversations	As long as needed to follow up, then limited archiving
Audience measurement and advertising	Trackers: 13 months max; data: 25 months max
Photographs and videos	According to the authorisation given; withdrawal possible at any time
Records of rights requests	1 to 6 years depending on the request

Your rights

Under the GDPR, you have the rights of access, rectification, erasure, restriction, objection, portability, the right to withdraw your consent at any time, and the right to set directives regarding your data after your death. To exercise them, write to privacy@fervenza.fr or to our postal address. We may ask for proof of identity in case of doubt, and we respond within one month. You may also lodge a complaint with the French data protection authority (CNIL): 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, www.cnil.fr.

Whether providing data is required

Some data is necessary to respond to your request or to deliver our services. Without it, we will not be able to provide the relevant service.

Managing your preferences and choices

You can unsubscribe from our marketing communications at any time, via the link in each of our emails or by writing to privacy@fervenza.fr. You can accept, refuse and change your cookie choices at any time through our consent banner. Messages related to the follow-up of your file and administrative messages will still be sent to you, regardless of your marketing choices.

Cookies and tracking

We use cookies and trackers grouped into the categories below. The measurement, chat and advertising tags are delivered through Google Tag Manager and stay blocked until you consent (Google Consent Mode v2): none of them is set before you make your choice. You can accept, refuse or change your preferences at any time through our banner, which runs on Klaro, a self-hosted open-source consent manager: your choices are stored on our own infrastructure and no data is sent to a third-party consent platform. Retention values below are maximums; analytics and advertising trackers are capped at 13 months.

Strictly necessary (no consent required)

Cookie	Provider	Purpose	Retention
fvz-consent	Fervenza	Stores your cookie consent choices	6 months
currency	Fervenza	Remembers your currency preference	1 year
lang	Fervenza	Remembers your language preference	1 year
fvz_vid, fvz_sid	Fervenza	First-party presence measurement and bot detection	session to 13 months

Audience measurement (consent)

Cookie	Provider	Purpose	Retention
_ga, _ga_*	Google Analytics 4	Distinguish visitors and keep session state	13 months
_gid	Google Analytics 4	Distinguish visitors	24 hours
_clck, _clsk, CLID	Microsoft Clarity	Heatmaps and session replay (user / session ID)	up to 1 year
PageSense cookies	Zoho PageSense	Heatmaps and A/B testing	up to 13 months

Chat (consent)

Cookie	Provider	Purpose	Retention
Zoho SalesIQ cookies	Zoho SalesIQ	Keep your live-chat session and conversation history	session to 1 year

Advertising (consent)

Cookie	Provider	Purpose	Retention
_gcl_au	Google Ads	Measure ad conversions and link visits to campaigns	90 days

The live, exhaustive list of cookies is always available in the consent banner.

Third-party links and services

Our site may link to third-party services (Instagram, LinkedIn, Pinterest, video players, vendor websites). We are not responsible for their privacy practices; we encourage you to review their own policies.

Security

We implement appropriate technical and organisational measures to protect your data: infrastructure located in the European Union, restricted access, encryption in transit (HTTPS). As no transmission or storage system can be guaranteed to be 100% secure, we cannot guarantee absolute security, but we are committed to protecting your data with the utmost diligence.

Minors

This site is not intended for minors and we do not knowingly collect their data through the site. Data about guest children is provided and managed by their parents, solely for the purposes of the event.

Changes to this notice

We may update this notice. Any change is published on this page, with the date shown at the top updated accordingly.

Contact us

For any question about this notice or your data: privacy@fervenza.fr, or Fervenza, 102 Avenue des Champs-Élysées, 75008 Paris, France.